Privacy Policy

Last updated: November 12, 2026

Short version: we collect only what we need to run NeonCoast, we never sell your information, card payments are handled by Stripe (we never see your card number), and you can ask us to see, correct or delete your data at any time.

Who we are

NeonCoast Guide ("NeonCoast", "we", "us") is an unofficial fan-made companion website for players of GTA VI, operated from British Columbia, Canada. We are not affiliated with Rockstar Games or Take-Two Interactive. We handle personal information in line with British Columbia's Personal Information Protection Act (PIPA) and, where it applies, Canada's PIPEDA.

What we collect

Account details: email address, display name, password (stored only as a secure hash), and your NeonCoast handle.
Optional profile details: Rockstar, PlayStation, Xbox and PC gamer IDs you choose to add. Only your friends can see these.
What you do in the app: guide progress, map spots you mark as found, private map notes, Vault cards and packs, challenges, trades, and stock planner entries.
Things you send: messages to friends, friend requests, map spot reports, feedback, and Creator Spotlight requests (channel name, links and pitch).
Payments: if you subscribe or buy a Spotlight, Stripe collects your payment details. We receive only limited information such as your subscription status, the amount and a Stripe customer reference.
Notifications: if you turn on alerts, a technical push token for your device.
Usage analytics: pages viewed, the referring site, browser type, language and an approximate country. Our analytics store nothing on your device (no tracking cookies) and do not record your IP address.
Security data: to stop spam and abuse, we temporarily keep a shortened network address with sign-ups and feedback, and records of login attempts.

How we use it

To run your account and the features you use (progress, friends, messages, the Vault, alerts).
To process subscriptions and Spotlight bookings, and to provide receipts and support.
To keep NeonCoast safe: preventing spam, fraud, cheating and abuse.
To understand which features people use so we can improve them.
To contact you about your account, purchases or important changes. We don't send marketing emails without your permission.

We never sell your personal information.

Who we share it with

Floot, our hosting and database provider, which stores the app and its data.
Stripe, our payment processor, under Stripe's own privacy policy.
YouTube / Google: videos are played through YouTube's embedded player (in privacy-enhanced mode), which is governed by Google's privacy policy. We use the YouTube Data API to show public video information.
Other players, only as the app is designed: friends see your handle, display name, gamer IDs, overall progress percentage and messages you send them. Approved map reports and Spotlight placements are public.
When required by law, or to protect the rights and safety of our users or others.

Some of these providers may store data outside Canada, including in the United States, where it may be accessible under local laws.

How long we keep it

We keep your account information while your account is open. If you ask us to delete your account, we delete or anonymize your personal information within 30 days, except where we must keep certain records (for example payment and tax records) for legal reasons. Security logs are kept only as long as needed to prevent abuse.

Your choices and rights

Ask to see, correct or delete the personal information we hold about you.
Change your profile details and gamer IDs at any time on the Friends page.
Turn alerts off at any time on the Friends page.
Remove or block friends at any time.
Cancel your subscription at any time from the Premium page ("Manage billing").

To make a request, use the Feedback button on any page (choose "Other") and tell us what you need. We'll respond within 30 days. If you're not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Children

NeonCoast is not intended for children under 13, and you must be at least 13 to create an account. If you are under the age of majority where you live, you need a parent or guardian's permission to make any purchase. If you believe a child under 13 has created an account, contact us and we will delete it.

Security

We use encrypted connections (HTTPS), store passwords only as secure hashes, limit repeated login and sign-up attempts, and restrict administrator access. No online service is perfectly secure, so please use a strong, unique password.

Changes to this policy

We may update this policy as NeonCoast changes. We'll update the date at the top, and for significant changes we'll let signed-in users know in the app.